A Mystery Shopper Study
This study was conducted to compare car repair estimates for automotive body repair services between MAACO Centers, auto dealer-operated body repair shops and independent shops. Each facility that was "shopped" in this study was unaware they were participating in a research study. Each was shopped three times by different study participants.
Summary
When compared to auto dealer body repair shops MAACO's car repair estimates
averaged 43% lower.
* MAACO provided a lower repair estimate in 22 out of 30 cases.
When compared to independent auto body repair shops MAACO's estimates averaged 24% lower.
* MAACO provided a lower repair estimate in 20 out of 30 cases.
On average MAACO's repair estimates are 33% lower, which is very important if the customer is paying for the repairs out of their own pocket.
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